Training & Support
Hands-on team training, responsive technical support, preventive maintenance, and daily operational assistance to fully maximize your Odoo ERP investment.
Last updated : April 2026
An ERP that is well configured but poorly adopted returns nothing. Training is therefore not an end-of-project line item for us; it starts during acceptance testing, on your own data. The support that follows is contractual, with written response times, because an unavailable ERP stops invoicing, and therefore stops the business.
What We Deliver
Hands-on training sessions for all user levels
Role-specific training programs for maximum efficiency
Training materials and documentation in French and Arabic
Responsive technical support with guaranteed SLA
Preventive maintenance and system health checks
Our Support Model
Train by role, not by module
Generic Odoo training serves nobody. An accountant needs reconciliation, declarations and bank matching; a salesperson needs quotations, follow-ups and customer history; a warehouse operator needs receiving and cycle counting. We build sessions by job function, on your real data and your actual cases, rather than an exhaustive walkthrough from which everyone retains only the fraction that concerns them.
What the SLA covers
Our support contract sets acknowledgement and resolution times graded by severity, a dedicated channel rather than a generic mailbox, and a named escalation path. An invoicing blocker is not handled like a usability question. The contract also states what is excluded, typically new development and scope changes, so there is no misunderstanding at the first serious incident.
Knowledge transfer
The goal is that you can run day-to-day operations without us. We train one or two internal champions able to create a user, adjust a document template, correct an entry and answer their colleagues' routine questions. Documentation is handed over in French, and training materials remain your property. A provider you depend on for the smallest change is a risk, not a partner.
Frequently asked questions about training and support
Is training delivered on site or remotely?
Both. Initial sessions are usually on site, in Rabat or Casablanca and in other cities depending on the project, because group dynamics matter. Follow-ups, refresher sessions and onboarding for new joiners are handled efficiently online.
What happens if the person we trained leaves?
That is exactly why we train at least two champions and leave written documentation. We also offer catch-up sessions for new joiners, billed by the day or included depending on your support contract.
Is support available in Arabic?
Yes. Our team works in French and Arabic, spoken and written. Written training materials are provided in French, with spoken support in Arabic if your teams prefer.